Big Challenges, Big Contacts

Spiderman 3--I can hardly wait to see this latest movie.  It reminds me of this blog and our never-ending striving to succeed, no matter how difficult or impossible the challenge seems. 

Take the quest for contact management, project management and firm management all in one package.  Just because the big companies achieve this with something called CRM, we keep thinking smaller businesses with 50 employees ought to have this too.    If you've put this blog in your RSS feeder or like to paddle over here to feel better about your own situation, then you know about our quest to achieve one (and only one) database that everyone in the company would use to find, attract and keep customers.

Because BaseCamp proved to be such an immediately valuable package of software as a service, we had really high hopes for a customer contact program by the same company.  It came out recently and it's called Highrise.   We went for it.  It took just one week to realize that the primary reasons we use software with our customer data is to communicate with them--by phone and email, mostly.  Highrise couldn't handle that.

Within weeks of loading our data into Highrise, we got the Introductory Offer from Big Contacts by email and thought, Could this finally be what we've been waiting for? Sort of a Salesforce or Netsuite or RightNow Technologies customer identification, interaction and customization tool , sized for our business (not chopped down) and priced for our business--not $5,000 to $10,000 for every person in our company. Could this be real and not a fantasy for special effects presentation--like Spiderman?

So far... rather impressive. Bordering on brilliant and our strong favorite --APO (the Art of the Painfully Obvious).  And, yes, it looks like we are not the only ones asking about the Highrise comparisons.  There's a blog out today that addresses that exact issue.

Big Contacts has extensive reporting capability and integration with Excel. That means we have the often-used path between our daily updates with customer data and mail merge.  We need this--like air and water,  to stick with the one thing all customers expect today--individually addressed and customized information, just for them.

Comments

[Tammy]

I had the same reaction to HighRise and was so disappointed after BaseCamp experience. Thanks for taking the time to share this other resource with us and I'm headed there next to check it out. As always, you folks are on top of things.

[Harry Mantheakis]

Hi

If you want a super address-book (easy, fast, pleasant) which is multi-user, has a relational data structure, and some light-weight contact management features, you could consider Web Adorable.

http://www.webadorable.com

[Matthew]

We have been having the same dilemma for ages. We also recently tried Highrise and discovered the same limitations. Instead of Big Contacts, we found something called Zoho CRM which seems to be great so far.

[Melanie Kelley]

Big Contacts is GREAT!
I have been using Big Contacts since the beginning. They are right on the mark. Easy to use..Intuative...Great for Teams...Pulls them together..allowing for better customer Service.

They are continuously adding new features....
All I have had to do in the past- is request a tweek- and it is done.
I have used so many products over the past 20 years...This is the best ever. I finally have control over my business.

[Melanie Kelley]

Big Contacts website: www.bigcontacts.com

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